My Experience
Improving Public Services through Technology Transformation
“Technology is nothing. What’s important is that you have faith in people, that they’re basically good and smart, and if you give them tools, they’ll do wonderful things with them.” – Steve Jobs
Work Experience
Plante Moran
public sector consulting manager
• Project manager for public sector client engagements, including IT needs assessments, ERP replacements, and strategic operations projects.
• Conduct executive and other stakeholder interviews to define workflows and system needs.
• Define end-user use cases and system requirements.
• Manage a project schedule and budget, covering change management, configuration, testing, and go live.
• Leading vendor liaison program for the IT & Infrastructure Public Sector Team, responsible for conducting quarterly information-sharing meetings with vendors.
• Manage a team of technical analysts and engineers configuring software, ensuring all requirements are met.
(2022 – Present)
University of Chicago Crime Lab
RESEARCH MANAGER
•Implementation manager and technical writer for Chicago’s first publicly facing violence dashboard, linked here: https://www.chicago.gov/city/en/sites/vrd/home.html
•Analyzed system processes for stakeholders (Chicago Police Department, City of Chicago Mayor’s Office, Cook County State’s Attorney’s Office) to improve workflows and advance data transparency.
•Designed digestible process maps for audiences at various skill levels.
•Produced high quality memos, reports, and presentations for partners, the media, funders, and staff.
•Tracked project progress and deliverables while offering clear, concise updates to stakeholders.
(2019 – 2022)
University of Chicago Crime Lab
Embedded research analyst (chicago police department)
•Mastered Chicago Police Department technical tools and programs in order to educate staff on implementation and communicate technical solutions.
•Synthesized raw crime data and presented findings to upper CPD management to recommend appropriate staffing for historically violent weekends in Chicago.
•Built a dashboard visualizing Consent Decree metrics and responded to external requests for new feature implementation, while also monitoring key performance indicators.
•Created data dashboard to evaluate Narcan training which resulted in analyzing officer response time on the city’s west side.
(2018 – 2020)
I’ve Worked With
Educational Background
Northwestern University
APPLIED PROJECT MANAGEMENT
I completed the project management certificate from Northwestern in 2023 and sat for the Project Management Professional (PMP) exam in 2024.
(2023)
University of Illinois (Chicago)
MASTER OF ARTS IN CRIMINOLOGY
With a focus in quantitative and qualitative research, I deepened my understanding of public policy, research methods, and data analytics.
(2016 – 2018)
Indiana University
BACHELOR OF ARTS IN POLITICAL SCIENCE AND CRIMINAL JUSTICE
With the original intention of attending law school, my undergraduate studies revolved around political theory, research, systems and policies, and data analysis.
(2006 – 2010)